The main goal of integrating live chat with your existing CRM is not just to track tickets. Though it is an obvious value, the top and lucrative benefits of live chat getting integrated are much bigger and more complete.
Today the business is seen to survive when they are drowned with complete customer knowledge, but information only is not enough.your knowledge should be helping out the customer in their journey and successful business do use apps that suits their particular customer journeys. Those apps integrated results in precious things, customer happiness and user happiness. However if you fail to enhance both, you are just using the wrong app.
Well integrating live chat with your existing CRM have a lot of benefits and some of the core ones are discussed below.
1. Customer Satisfaction
If you believe in customer happiness then you should be aware of the secret that your customers want to trust you. The really do. But if you ignore them , then the trust is something next to impossible.
With live chat, you value your customer. You are there at the website, round the clock that is 24*7 to help them. The visitors and your prospects can get in touch with your customer representatives at any moment of the day, as soon as they encounter a problem. This makes them happy as they receive immediate response to their queries.
The agents are also equipped with the customers past chat transcripts if he is a repeat customer and also all the up-to-date customer profiles.
Hence live chat satisfies your customer and makes him feel cared and valued.