Live chat provides the ultimate and exceptional support for the visitors at your website. It is there to provide instant replies to all the concerns and queries of your visitors and customers. Despite giving the ultimate customer support, there are other perks also, to enjoy with live chat.
Live chat allows you to multitask. When you are browsing a website that supports live chat, you do not require to remain stuck to the chat window waiting for your replies. Live chat gives you the liberty to keep browsing or to enjoy your hot coffee and you shall be pinged as soon as the chat agent is ready with your reply.
Similarly from the business perspective, the chat agents can also handle multiple chats. At a time, a single agent can support 4-5 customers. This is made possible with the help of canned messages and urls. Canned messages are pre formatted replies of the frequently asked questions by the customers. Similarly the customers are also given urls of the pages which carries response to their concerns.
This speeds up the process and also facilitates the customers.
Live chat proves to be very cost effective as compared to other traditional customer support channels like phone and email. It also saves man power, as a single person is able to handle multiple chats which is not possible in phone support. Secondly live chat provides you with instant replies, which is again not possible in mail support.
Hence live chat provides simply the best for your business and your customers.
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